FAQs

Here are some answers to the frequently asked questions we get from people just like you!

Everyone

Is my data secure?

Yes it is! We use the latest technology to secure your data.

All data entered is encrypted using industry standard Transport Layer Security (TLS) and Rest when backing up.

We use the secured and professional third party local hosting service provider – ORION VM Australia (http://www.orionvm.com/why-orionvm/) and for our data centre requirement.

We also continuously monitor potential security threats by tracking irregular and suspicious activity.

Want to know more? Click here to read our security blog post. [link to security blog post]

What systems requirements do I need to access GovReports?

Latest internet browsers including Google Chrome, Firefox, Safari, Microsoft Edge, ...etc.

How do I add extra users to my account?

Once you’ve chosen a plan and completed the registration you can add a user in your account dashboard.

GovReports Help

Can I export my data?

Yes you can export your client lists and other data to excel. You can also save pdf copies of forms your lodge.

Does digital authentication really replace physical signatures?

Yes our digital authentication system is recognised as a real signature so it really does replace physical signatures!

Can I upgrade my subscription to an unlimited plan later?

You can upgrade your subscription at any time. You will be credited on a pro rata basis any amount you’ve already paid but not used on your current plan.

Can I downgrade/upgrade my subscription from an unlimited to an on-demand plan?

You can downgrade at anytime before your first lodgment under your unlimited plan. Once you’ve made lodgments you can’t downgrade - this is to prevent unfair use of our software. You can downgrade before the renewal date so that you can get onto the on-demand plan next time you renew. Alternatively if you are already on the On Demand package, you can always upgrade to Savvy package with your unused credits or at renewal of your annual plan.

Tax agents

What forms can I lodge via GovReports?

You can lodge all tax related forms via GovReports. These include:

  • Individual income tax returns (from 2012 onwards)
  • Company income tax returns (from 2011 onwards)
  • Trust tax returns (from 2011 onwards)
  • Partnership tax returns (from 2011 onwards)
  • SMSF annual returns (from 2011 onwards)
  • IAS/BAS
  • Fringe benefits tax returns (from 2011 onwards)
  • Tax file number declarations
  • TPAR
  • PAYG Annual report
  • Payroll tax for all States & Territories

Why do you need my Tax agent number?

We need this number to verify that you’re a Tax agent and are authorised to lodge the forms that we’ll make available to you.

What is included in Savvy Practice package?

  • All lodgment forms accessible to tax agent
  • GovReports Office Practice Manager
  • GovReports IAM Ledger for accountant
  • GovReports Digital Signature

What is included in Savvy Agent package?


  • All non tax return forms for lodgment including Activity Statements, PAYG Payment Summary Annual Reports, Tax File Number Declarations, Taxable Payments Annual Reports, Payroll Tax to All States & Territories.
  • GovReports Office Practice Manager
  • Digital Signature

What is included in On Demand Package?

  • GovReports Office Practice Manager
  • GovReports Digital Signature
Access to all lodgment forms on pay as you go basis.... Please refer to our pay per lodgment price table for more details.

BAS agents

What forms can I lodge via GovReports?

You can lodge all BAS agent forms via GovReports. These include:

  • IAS/BAS
  • Tax file number declarations
  • TPAR
  • PAYG Annual report
  • Payroll tax for all States & Territories

What services do I get for Savvy Agent package?

  • All reporting forms accessible for BAS agent from GovReports
  • GovReports Office Practice Manager
  • GovReports Digital Signature

What services do I get for On Demand package?

  • GovReports Office Practice Manager
  • GovReports Digital Signature
  • Accessible to all BAS agent’s reporting forms at $13.75 per lodgment

Why do you need my BAS agent number?

We need this number to verify that you’re a BAS agent and are authorised to lodge the forms that we’ll make available to you. If you’re an ICB member this number will also allow you to get access to the special ICB pricing.

Business

What forms can I lodge via GovReports?

You can lodge all SBR enabled forms via GovReports. These include:

  • Company income tax returns (from 2012 onwards)
  • Trust tax returns (from 2012 onwards)
  • Partnership tax returns (from 2012 onwards)
  • SMSF annual returns
  • IAS/BAS
  • Fringe benefits tax returns
  • Tax file number declarations
  • TPAR
  • PAYG Annual report
  • Payroll tax for all States & Territories

Why can’t I lodge my individual tax return via GovReports?

The ATO currently only allows tax agents to lodge individual tax returns using SBR. Therefore unless you use a tax agent you need to prepare your tax return using a government provided service.

Per Lodgment Pricing Table

Tax Returns
Number of Lodgments 1-50 51-100 101-500 501-1000 1000+
Price AUD$ $27.50 $24.75 $22.00 $19.25 $17.05
Other Reporting Forms
Number of Lodgments 1-50 51-100 101-500 501-1000 1000+
Price AUD$ $13.75 $11.00 $9.35 $8.25 $7.15